Troubleshoot user plane issues

This guide provides step-by-step troubleshooting actions to identify user plane issues. It assumes that a UE (User Equipḿent) was able to connect to the network and establish a PDU session, meaning that the UE received an IP address. It also assumes that the UE already tried using the connection unsuccessfully.

If you encounter an issue and aren’t able to address it via this guide, please raise an issue here.

1. Validate the UPF charm status

juju status

The UPF charm should be in Active/Idle status:

Model      Controller                  Cloud/Region                Version  SLA          Timestamp
private5g  microk8s-classic-localhost  microk8s-classic/localhost  3.4.6    unsupported  18:56:32Z

App  Version  Status  Scale  Charm           Channel   Rev  Address         Exposed  Message
upf  1.4.0    active      1  sdcore-upf-k8s  1.5/edge  622  10.152.183.236  no

Unit    Workload  Agent  Address       Ports  Message
upf/0*  active    idle   10.1.145.115

Offer  Application  Charm           Rev  Connected  Endpoint  Interface  Role
amf    amf          sdcore-amf-k8s  752  0/0        fiveg-n2  fiveg_n2   provider
upf    upf          sdcore-upf-k8s  622  0/0        fiveg_n3  fiveg_n3   provider

2. Access bessctl for direct UPF troubleshooting

juju ssh --container bessd upf/leader

/opt/bess/bessctl/bessctl

You can exit of bessctl by typing quit or pressing Ctrl-D.

3. Validate access and core routes modules are present

bessctl
show module accessDstMAC<tab>
show module coreDstMAC<tab>

If a module exists, the output should look something like this:

bessctl
localhost:10514 $ show module accessDstMAC7E5DCC5D4B2A
  accessDstMAC7E5DCC5D4B2A::Update()
    Input gates:
        0: batches 0           packets 0            accessRoutes:0 ->	
    Output gates:
        0: batches 40          packets 40           -> 0:accessMerge	Track::track0
    Deadends: 0

Please note the number of packets under the Output gates line.

A. One or both modules do not exist

In this case, the routectl service failed to detect the MAC address of the corresponding gateway.

Validate the access-gateway-ip, core-gateway-ip and other network configurations provided to the charm. You can test connectivity to those gateway IPs by exiting from bessctl and using ping:

ping <access-gateway-ip>
ping <core-gateway-ip>

If those validation are successful, this is a bug. Please raise an issue here.

B. The accessDstMAC module exists, but does not show packets

Network packets destined for the UE are not making it through the UPF. Validate that packets are coming into the UPF on the Core interface:

bessctl
show module coreQ0FastPI

If no packets are shown here, validate that packets are going out through the core interface:

bessctl
show module coreQ0FastPO

If packets are going out, there is a network problem outside of the UPF, between the UPF and the data network.

Otherwise, move on to step 4.

C. The coreDstMAC module exists, but does not show packets

Network packets destined to the Data Network are not being routed to the core interface. Validate that packets are coming into the UPF from the GNB:

bessctl
show module accessQ0FastPI

If no packets are coming into the UPF, there is a network problem outside of the UPF, between the GNB and the UPF.

Otherwise, move on to step 4.

4. Trace the traffic through the BESS pipeline

Enable the HTTP server of BESS:

bessctl
http

This enables a server on http://localhost:5000. You can use a port forward to expose the port to the outside:

kubectl port-forward -n <model_name> --address 0.0.0.0 pod/upf-0 5000

Connect to the server from your browser on port 5000. The URL should be similar to http://<k8s-node-ip>:5000.

You should see a graph similar to this on the page:

BESS node gates

You can use the scroll wheel of your mouse to zoom in and out and click and drag to move around.

Start a constant ping on the UE towards the data network. Make sure that the Auto refresh checkbox is selected, and that the mode is set to Current rate.

You should see traffic show up as numbers on the edges between the nodes of the graph. First, trace the packets coming from the UE. Please note that not all nodes are covered below for brevity.

  1. Start at the accessQ0FastPI node

  2. Packets should go through the gtpuDecap node

  3. Packets should make their way to the coreRoutes node

  4. From the coreRoutes node, they should go to the coreDstMAC* node

  5. Packets will go out of the UPF by going through coreNAT and coreQ0FastPO

Then, trace the packets coming back from the data network:

  1. Start at the coreQ0FastPI node

  2. Packets should go through the coreNAT node

  3. Packets should then go through the gtpuEncap node

  4. Packets should make their way to the accessRoutes node

  5. From the accessRoutes node, they should go to the accessDstMAC* node

  6. Packets will go out of the UPF by going through accessQ0FastPO

Using this process might help you figure out where the issue is. In case you require additional help, this will be useful information to share on our Matrix channel when asking questions.

5. Capture traffic at an arbitrary point in the BESS pipeline

It is possible to take network packet captures at any point in the BESS pipeline to get a better view of the traffic. To do so, first select the module you are interested in, then the direction (either packets coming into the module or out of the module), and then the gate number. The gate number can be found at the arrow end entering or existing the module. If no gate number is present, use 0.

BESS node gates

For example, to take a network capture for packets coming into the coreNAT module at gate 0, use the following command:

bessctl
tcpdump coreNAT in 0

To see packets going out of the gtpuEncap on gate 1, use:

bessctl
tcpdump gtpuEncap out 1

You can also pass parameters directly to tcpdump at the end of the command, like the following to not try name resolution on captured addresses:

bessctl
tcpdump coreNAT in 0 -n

Going further

For more information on BESS and bessctl, please refer to the upstream documentation.